Staff at the care service or people visiting your loved one may be uncomfortable being recorded. You do not need to send us camera or sound recordings.įind out more about raising a concern or making a complaint about a care service. You can also raise concerns with us or (if the care is funded by them) your local council. The provider should investigate your concerns. If you are worried about somebody’s care, you should first raise these concerns with the provider of the service. It could also intrude on other people’s privacy so there are some important things to consider first. It could help set your mind at ease about the care your loved one receives or even help identify poor care or abuse.
And it can have legal consequences as well. It can affect people’s privacy and dignity. Installing a hidden camera or other recording equipment in a care home or other care service is a big decision.
We have separate information for providers who are considering using surveillance technology in their care service. This is for people thinking about using recording devices to check somebody's care.
